Returns policy

Requirements

If you are not completely satisfied with an order, our customer service team will help you with the next steps.

1. The item is unused and in the condition in which it was received.
2. The item is in its original packaging.
3. A receipt or proof of purchase is available.

Returns process

1. Contact customer service within 14 days of receiving your order.
2. Provide your order number and the items you wish to return.
3. Wait for return authorisation and shipping instructions.
4. Return the goods securely using a tracked service. Return shipping costs are borne by the buyer.
5. The refund is initiated after receipt and inspection.

Refund timeframe

Under the policy, refunds are processed within five days of receiving and inspecting the returned goods. Additional bank processing times may apply depending on the payment method.

Exchanges

Direct exchanges are not currently offered. To receive a different product, first return your item and then place a new order.